Interaction Research Institute, Inc.
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Interaction Research Institute, Inc. |
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Facilitation |
IRI's Facilitation Services focus on achieving desired
results. Objectives for each team session are clearly established in advance
or at the onset of a meeting. Facilitation techniques are utilized when
appropriate to reach the achievement of established objectives.
IRI approaches each session with an objective to unleash creativity and promote collaboration. Participative group synergism is promoted when the appropriate facilitation technique is used at the appropriate time. IRI's method is dramatically opposed to a rigid protocol that incorporates popular techniques as pre-scheduled events. For example, process flow charts are utilized only when a process has been targeted. Initial flow charts are constructed at the macro level. Detailed flow charts for sub-processes are utilized only when the process is critical in achieving the outcome that the team is dedicated to improve.
IRI's facilitation methodology maintains strict adherence to the organizational
context within which a team is functioning. Understanding of the diverse
but interdependent units of a system allows teams to work toward an objective
that optimizes the performance of all members of an organization. To this
end, IRI offers several targeted facilitation services. |
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What to Measure |
IRI's facilitation specialty is in guiding teams toward determining
what to measure and how to measure it. Team planning sessions
produce a framework for performance measurement. This avoids the common practice
of producing a list of ambiguous goals. Subsequent planning sessions
refine the performance measures and derive explicit Operational
Definitions for each measure. |
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Addressing |
IRI specializes in facilitating teams to addressing internal and external motivation climate and customer satisfaction issues and concerns. Team members are facilitated in using IRI's Critical Incident Technique. This technique allows team members to conduct interviews within the area of the organization they represent. Teams, therefore, evolve from dealing with subjective opinions to an objective assessment of critical issues and concerns. The collective input is affinitized to derive key causal factors for the objectives being investigated. IRI also facilitates team members in developing targeted surveys to provide detailed assessment of a concern that has surfaced during problem solving sessions. | |
| Other targeted facilitation services are… | ||
| · Process Management | · Creative Thinking | |
| · Team Building | · Conflict Resolution | |
| · Focus Groups | · Internal Climate | |
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