GSA Advantage - Interaction Research Institute, Inc.

Centrally located in the Washington, D.C. metropolitan area, Interaction Research Institute, Inc. is an established research, training, and development organization. Incorporated in 1975, IRI has provided services in survey guided improvement, strategic planning, performance measures, analytical consulting, information systems design, organizational development, and cross-cultural intervention. Our implementation strategy is simple, flexible, and multi-dimensional; designed to meet all modern organizational challenges. IRI's products and services represent over 30 years of professional expertise providing services to the government.

SIN 874-1 : Consulting Services

IRI's Consulting Services can be used as a catalyst to initiate new projects or accelerate ongoing efforts requiring technical expertise. Begin with our Organizational Review to establish your requirements, priorities, and goals. Specialties include:

SIN 874-2 : Facilitation Services

IRI's Facilitation Services focus on achieving desired results. Objectives for each team session are clearly established in advance or at the onset of a meeting. IRI's method is dramatically opposed to a rigid protocol that incorporates popular techniques as pre-scheduled events. Tools are utilized when appropriate to reach the achievement of established objectives.

SIN 874-3: Survey Services

IRI's Survey Services range from full-scale design, analysis and reporting to refinement and/or analysis of existing surveys. Surveys can be administered via paper document, OCR scanned form, or Section 508 compliant web-based instrument hosted on IRI's or the client's server. For ongoing surveys, IRI offers dynamic web-based survey reporting systems that display real time charts and tables of survey results. For annual or biennial surveys, IRI produces comprehensive reports of survey findings and recommendations.

SIN 874-4: Training Services

IRI offers standard and customized courses and workshops. The customized courses include on-site data collection to develop client examples and exercises, and workshops to apply the knowledge gained to specific programs, projects, or initiatives within the client organization.

Cross-Cultural Adaptation. IRI’s unique approach to cross-cultural adaptation focuses on three levels of understanding: self-awareness, the nature of mankind, and inter-cultural similarities and differences. Participants learn what they bring to a situation in terms of their own needs and strivings, and why they may interpret any situation from a personal frame of reference. The wisdom gained from this approach allows participants to become culture-wise, to communicate with others with tolerance, and to develop a true sense of cultural relativism. Candidates not only become aware of potential conflicts, but they also develop adaptive mechanisms prior to contact. This approach allows individuals from any cultural background to respond effectively during social exchange or critical transactions.

Customer Service Excellence. The purpose of this workshop is to prepare personnel to serve internal and external customers in a manner that demonstrates the highest level of professionalism. At the completion of this workshop, participants will possess the knowledge and skills to define and attain success from the viewpoint of the customer, anticipate and circumvent problems, deal effectively with challenging situations and resolve customer concerns, and enhance the quality of their lives. The method of training is designed to evoke full participation through hands-on, activity-based content for individual and group involvement.

Survey Design. This workshop provides the skills needed to create a valid and reliable survey instrument. The course reviews item construction; response scales; sampling and administration methods; validity and reliability testing; and analyses, reporting, and interpretation of survey findings. Examples of organizational climate and customer satisfaction surveys are used to demonstrate common pitfalls. The customized workshop includes sessions to enhance surveys developed by the client organization.

Deriving Useful Performance Measures. Based on IRI's courses presented at IBM's Corporate Technical Institutes, George Washington University, and numerous public and private sector organizations throughout the world, this workshop provides the knowledge and skills to derive realistic objectives and develop useful measures of effectiveness. Class discussions explore and assess the viability of potential performance measures. Participants engage in group workshop exercises to apply the concepts and tools learned to derive performance measures for their organization.

SIN 874-5: Support Products

The STATMAN: Statistical Management^® software program offers all basic measurement tools in one comprehensive, flexible, and user-friendly package. STATMAN includes cause & effect diagram, Pareto diagram, histogram, attribute and variable control charts, process capability analysis (with 6 sigma), multivar charts, analysis of means, scatter diagram, and automated computation of elapsed times between process steps.

The Organizational Process Management Workbook provides all the tools and techniques to create beneficial change with exercises and examples to demonstrate their use.

GSA authorized price list for the Special Item Numbers listed below.
Prices listed are Net (discount deducted)
Prices are effective through 9-30-2008

SIN 874-1 / (RC): Consulting Services, SIN 871-2 / (RC): Facilitation Services, SIN 871-3 / (RC): Survey Services
Personnel Rates	Hourly Rate
• Executive Project Manager	$ 149.50
• Senior Management Consultant	$ 137.13
• Senior Systems Engineer	$ 124.50
• Senior Analyst	$ 106.00
• Administrator	$ 43.50
• Administrative Support	$ 32.50

SIN 874-4 / (RC): Training Services - fee for up to 25 participants includes all materials	Price
Customized Workshops (includes on-site data collection to develop client examples and exercises)
• Executive seminar (one day)	$ 2,992.50
• Two day workshop	$ 6,982.50
• Three day workshop	$ 8,478.75
Standard Courses (on-site at client facility)
• Two day seminar/workshop	$ 4,987.50
• STATMAN: Statistical Management User Course	$ 4,987.50
Public Courses (offered periodically at public location)
• STATMAN: Statistical Management Public Course (cost per participant)	$ 745.00
SIN 874-5 / (RC): Support Products	Price
• STATMAN: Statistical Management Software	$ 560
• Organizational Process Management Workbook	$ 30

Awarded Special Item Numbers: 874-1/874-1(RC), 874-2/874-2(RC), 874-3/874-3(RC), 874-4/874-4(RC), 874-5/874-5(RC)

IRI Labor Categories
Executive Project Manager	Steer and manage complex projects. Minimum qualifications: Master’s Degree and 10 years of experience or 15 years of experience.
Senior Management Consultant	Conduct research and provide consultation and facilitation to clients. Minimum qualifications: Master’s Degree and 10 years of experience or 15 years of experience.
Senior Systems Engineer	Manage IT efforts including on-line surveys and reporting systems. Minimum qualifications. Master’s Degree and fives years experience or 10 years of experience.
Senior Analyst	Conduct statistical analyses and report findings. Minimum qualifications: Master’s Degree and five years experience or 10 years of experience.
Administrator	Manage the office and administrative aspects of IRI projects. Minimum qualifications: Bachelor’s Degree or five years of experience.
Administrative Support	Perform data input and word processing as required. Minimum qualifications: High school graduate or one year of experience.

Interaction Research Institute, Inc. • 4428 Rockcrest Drive • Fairfax, VA 22032
(703) 978-0313 · 1-800-STATMAN · Fax: (703) 978-1776 · iriinc@aol.com · www.irism.com

Interaction Research Institute, Inc.
4428 Rockcrest Drive • Fairfax, VA 22032
(703) 978-0313 · iriinc@aol.com · www.irism.com

GSA Authorized Federal Supply Schedule

The Company

SIN 874-1 : Consulting Services

SIN 874-2 : Facilitation Services

SIN 874-3: Survey Services

SIN 874-4: Training Services

SIN 874-5: Support Products

Interaction Research Institute, Inc. 4428 Rockcrest Drive • Fairfax, VA 22032 (703) 978-0313 · iriinc@aol.com · www.irism.com