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Interaction Research Institute, Inc. |
| Training | Surveys | Consulting | Facilitation | Cross-Cultural |
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| IRI offers standard and customized courses. The customized courses include on-site data collection to develop client examples and exercises, and workshops to apply the knowledge gained to specific programs, projects, or initiatives within the client organization. | |
Cross-Cultural 2 half-day sessions |
IRI's unique approach to cross-cultural involvement is derived from over 30 years of applied research in cultural adaptation and effectiveness. Based on the program designed for U.S. Marine Corps advisors, Preparation for Overseas Duty, the training enhances self awareness and adaptation. Each participant receives an anonymous motivational profile of his/her personality characteristics. Participants learn what they bring to a situation in terms of their own needs and strivings, and why they may interpret any situation from a personal frame of reference. The wisdom gained from this approach allows participants to become culture-wise and tolerant of differences between cultures and genders. Participants become aware of potential conflicts and develop adaptive mechanisms. This approach allows individuals from any cultural background to respond effectively during social exchange or critical transactions. |
Prudent Measures 2-day course |
Based on IRI's courses at the IBM Corporate Technical Institute and George Washington University, this two-day workshop develops the expertise to derive useful performance measures that support decision-making. Discussions explore the psychology of performance measurement and case studies review lessons learned the hard way. Participants engage in activities to enhance performance measures within their organization. More info |
Survey Design 2-day course |
This two-day workshop provides the skills needed to create a valid and reliable survey instrument. The course reviews item construction; response scales; sampling and administration methods; validity and reliability testing; and analyses, reporting, and interpretation of survey findings. Examples of organizational climate and customer satisfaction surveys are used to demonstrate common pitfalls. The customized workshop includes sessions to enhance surveys developed by the client organization. More info |
Customer 1-day course |
The purpose of this one-day workshop is to prepare personnel to serve internal and external customers in a manner that demonstrates the highest level of professionalism. At the completion of this workshop, participants will possess the knowledge and skills to define and attain success from the viewpoint of the customer, anticipate and circumvent problems, deal effectively with challenging situations and resolve customer concerns, and enhance the quality of their lives. The method of training is designed to evoke full participation through hands-on, activity-based content for individual and group involvement. |
| On-Site Training - fee for up to 25 participants includes all materials | |
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| Customized Workshops (includes on-site data collection to develop client examples and exercises) | |
| • Cross-Cultural Adaptation - one day workshop targeting country of assignment | $ 4,000 |
| • Customer Service Excellence - one day workshop addresses specific client situations | $ 4,000 |
| • Survey Design - two day workshop to enhance surveys developed by client | $ 7,500 |
| • Prudent Measures - 2 day workshop to simplify and enhance client metrics | $ 7,500 |
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